City of Port Lincoln

Customer Feedback

Let us know about our service

Council welcomes feedback about its services at any time and especially if you have a concern or complaint about the way that we have provided a service. 

If you are dissatisfied with a product or service delivery the Council, its staff or a third party that represents Council, you may wish to let us know about it so that we can address the matter to ensure a better product or service going forward. 

To make a compliment, complaint, suggestion for improvement you are encouraged to complete the online Customer Service Feedback/Complaint Form below and or download and fill in a hardcopy Customer Service Feedback/Complaint Form and forward onto Council by post to City of Port Lincoln, PO Box 1787, Port Lincoln SA 5606 and or drop into the Council office at Level One, Civic Centre, 60 Tasman Terrace, Port Lincoln.

The City of Port Lincoln is committed to transparent decision making and to providing access to a fair, consistent and structured process for any party dissatisfied with a decision that has been made by Council or its agent.  Further information on the processes available for lodging a formal complaint or requesting an internal review of a council decision can be found in the following Council Policies:

Complaint Handling Policy 9.63.26

Internal Review of Council Decisions 9.63.2

 

Customer Feedback/Complaints Form

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Customer Feedback Form
Compliment

Everyone likes to know they are "doing a good job" please let us know if you would like a compliment passed on to our staff for a service or function

Complaints

We take all complaints seriously. All complaints will be investigated and you will be informed of the outcome or findings (include date, time & location and description of event, names whom you have spoken to and dates and the outcome you hope to achieve)

Suggestions for Improvement

Please let us know if there is a service, function or infrastructure which you feel we could do or provide better for our Community. We will review all suggestions on a regular basis and inform you of the result.

Your Compliments, Complaint or Suggestion*

Contact Details - please provide if you would like a response from Council

Name
Residential Address
Postal Address
Contact Phone Number
Email
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Send a copy of the submitted form to this email address.

City of Port Lincoln ABN: 80 776 127 243
PO Box 1787, PORT LINCOLN SA 5606
Level One, Civic Centre, 60 Tasman Terrace, Port Lincoln
Telephone: 08 8621 2300 | Fax: 08 8621 2399 | Email: plcc@plcc.sa.gov.au
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