Council Services in response to COVID-19
Council wants to help our community to stop COVID-19 spreading and save lives. Whilst this is a worrying time for all of us, now is the time for our community to come together and support one another during this challenging period.
Council will continue to operate and provide services to the community within the guidelines announced by the Federal Government. The health and safety of our community, staff and volunteers is our main priority and outlined below is an update of Council's current services as at Wednesday 25 March 2020.
Council have also reviewed and changed the methods by which we deliver our services.
To learn more about how we have modified our service delivery please click this link - Service Delivery.
Council has implemented financial support measures for those affected by COVID-19. Please click this link to find out more about our Financial support measures.
We will continue to keep this page up to date upon any further changes to Council services and operations upon advice from the Federal Government. Please also keep an eye on our website and Facebook pages for updates.
Council Administration Office
The Council has made the decision to close the Council Office doors as of 5pm on Monday 30 March 2020. Members of the community who arrive at the Administration Office will be asked to ring the office number and advise the nature of their request. If the matter can be addressed over the phone, it will be and if not, new COVID-19 admission protocols will be followed, including but not limited to completing a declaration.
We do encourage customers to consider other methods of interacting with us where possible.
- Email us at firstname.lastname@example.org
- Phone: 8621 2300
- Make payments online via our website at www.portlincoln.sa.gov.au/service-and-facilities/makeapayment
- via our website www.portlincoln.sa.gov.au
Australian Citizenship Ceremonies
On Wednesday 25 March 2020 Council has made the decision that no Citizenship Ceremonies will be conducted for up to six months based on the Federal Government's recommendations on public gatherings and Council's decision to limit face to face exposure to prevent the spread of COVID-19 and for the healthy and safety of our community, volunteers and staff.
New dates for Citizenship Ceremonies will depend on the advice of the Department of Health.
Queries for urgent ceremonies should be directed to the Department of Home Affairs:
- Phone: 131 880
The household waste collection service will be maintained and will continue to run as scheduled.
We will keep you up to date of any changes.
Resource Recovery Centre
The Resource Recovery Centre will only be accepting payments made by credit card or via account from Thursday 26 March 2020.
Nautilus Arts Centre
On 18 March 2020 the Nautilus Arts Centre has closed to the public until further notice.
If you are requiring a refund to the Comedy Festival or Coal Miner's Daughter, please email our staff at email@example.com the ticket purchasers name and a contact number that staff can reach you on to process the refund over the phone.
Keep up to date with the latest show changes via:
Port Lincoln Library
The Port Lincoln Library is closed until further notice as of 5pm on Wednesday 25 March 2020.
The community will continue to have access to the Library's digital collections such as eBooks and Audiobooks, Digital Magazines and Newspapers, Online learning (Lynda.com) and Family History (Ancestry Library Edition).
Any queries can be directed to staff via:
Port Lincoln Visitor Information Centre
The Port Lincoln Visitor Information Centre has closed its doors to face to face public access as of 5pm on Wednesday 25 March 2020. Staff will remain to provide visitor information.
Staff will be available via:
- Phone: 1300 788 378
- Email: firstname.lastname@example.org
- Online: via website www.visitportlincoln.net.au
Mill Cottage and Settlers Cottage Museums
The Mill Cottage and Settlers Cottage Museums were closed to the public until further notice as of Thursday 19 March 2020 to limit the exposure to COVID-19 to our most vulnerable groups and to protect our valued customers.
The museums have now been shutdown due to the Federal Government announcing additional new measures, in relation to non-essential services on Wednesday 25 March 2020.
Updates and Advice
Mental Health Services
- Mentally Fit EP (Facebook Page)
- Red Cross Telecross REDi service
- SA COVID-19 Mental Health Support Line - 1800 632 753 - (8am to 8pm, 7 days a week)
- www.business.gov.au - Coronavirus information and support for business
Information for businesses
- Business Capacity Sign
- SA Health's COVID-19 and Food Businesses FAQ's
- SA Health's Pre-prepared packaged meals for home delivery or pick-up FAQ's
25 March 2020
19 March 2020
18 March 2020
Council Service Delivery
Face to face contact with staff will be by appointment only and will only proceed following strict COVID-19 protocols as advised by SA Health. Please don’t take offence to a refusal, it will be for reasons of public health and safety. A declaration process and observance of social distancing will be mandatory.
Regular services and maintenance works will continue, this includes:
- Community safety
- Rapid response
- Environmental health
- Road construction and maintenance
- Tree pruning
- Stormwater management
- Street sweeping
- Other infrastructure services
Staff are working as isolated from each other as possible and we have implemented field staff segregation, roster changes and staggered shift times. We are contingency planning for a changing workforce due to unplanned absences. This will ensure that we continue to provide essential services to our community.
Parks and Playgrounds
Following guidelines from the Australian Government, all skate parks, playgrounds and outdoor gym equipment have been closed temporarily. Drinking fountains and BBQs have been turned off. Staff will progressively move across the council area and install advisory signage at each of these facilities. We ask that our community adheres to the new measures which are in place to protect you, your family and others and to stop the spread of COVID-19.
There is now a two person limit for gatherings in public spaces.
Members of the community are strongly urged to stay home unless absolutely necessary and to follow strict social distancing measures to protect the health and safety of everyone.
Public space furniture are cleaned but are not sanitised in a way that ensures contact with surfaces will not result in virus transmission. Responsibility for health and hygiene remains with users at all times.
To prevent the spread of COVID-19 and increase frequency of cleaning (and preserve limited cleaning supplies) for the most frequented public toilets, Council has close some public toilets. The list is provided below:
- Bligh Street
- Foreshore Tasman Terrace
- Shelley Beach
- North Quay
- North Shields
- Train Playground
- Wellington Square
- Flinders Park
- Axel Stenross
- Billy Lights Point
- Leisure Centre
- Puckridge Park
- RSL Cemetery
- Skate Park
- Foreshore Yacht Club
Increased levels of cleaning and sanitation will be implemented, however responsibility for health and hygiene remains with users at all times. We apologise for the inconvenience this may cause.
Community Safety and Inspections
Our staff will still respond to community safety requests and continue with regulatory inspections but you will be asked questions regarding the COVID-19 virus and be required to complete a declaration form where practical. SA Heath rules on social distancing, self-isolation and quarantine will be observed during the conduct of community safety and inspection operations.
From Monday 23 March Veolia will stagger waste collection start times to avoid unnecessary contact at their depot. Drivers will be avoiding residential areas as much as possible until usual times. This will hopefully prevent multiple drivers becoming unwell which could impact both their health and our ability to complete waste collections. If you have any questions regarding waste collections call the Council Office on 8621 2300.
Please avoid non-essential visits to the waste transfer station. Payment will be accepted by credit cards or accounts, no cash payments until further notice.
We also ask that residents be mindful of trying to reduce the amount of waste, recycling and garden organics that they are disposing of to ease the burden on the collectors and ensure all bins that are presented can be emptied.
The City of Port Lincoln coordinated clinics at local schools will proceed with enhanced infection control and social distancing measures. Delays are expected and your patience is appreciated as we are limiting the number of people entering venues at any one time.
Further clinics will be subject to further advice from SA Health.
RV Designated Areas
Council has closed the RV Designated areas at the Axel Stenross Boat Ramp and Billy Lights Point Boat Ramp until further notice due to coronavirus (COVID-19) conditions. These measures will be in place until further notice. We apologise for any inconvenience.
All National Parks have been closed to camping and the day facilities including public toilets, tables and chairs will not be available for use. Visitors to the parks are still allowed to do day trips into the top section of Lincoln National Park and Coffin Bay National Park, keeping in mind the social distancing, gathering sizes and travel restrictions that are in place by the Australian Government.
Memory Cove is closed to the public until further notice.
Building and Development
As of 23 March 2020 face-to-face meetings with the Development Services team have been suspended. Customers can call the Customer Service Office on 8621 2300 to speak to a dedicated Planner who is available from 9am and 4pm Monday to Friday.
The Development Services Team will be processing all development applications electronically. This means if you have lodged an application in hard copy format, the application will be scanned to a pdf file and assessed electronically by our assessing officers. Once approval has been granted the Decision Notification Form and approved plans will be stamped and issued to you electronically.
If you have the capability to lodge your application electronically, we strongly encourage you do so, remembering to include an email address on your application form. All new development applications and accompanying plans and documents can be emailed to email@example.com for processing.
Please refer to our website for the appropriate forms www.portlincoln.sa.gov.au/service-and-f…/development or contact the Developments Services Team on 86212300 should you have any questions.
Following the measures introduced by the Australian Government, we have cancelled events we had planned for you and many community events have also been cancelled. Venues for hire have been closed until further notice.
Non-essential private events or sporting activities in parks and reserves are strongly discouraged and existing permit holders are warned to stick to Australian Government restrictions which at this time require gatherings of no more than 2 people using social distancing rules. These restrictions may change and Council will advise existing permit holders as needed.
Operators wishing to run personal training sessions on Council land must apply for a permit from Council by completing a permit application. Please note Council has waived the permit fee for this activity during the COVID-19 crisis.
Page updated: 3/04/2020
Financial support measures
Council recognises that supporting customers that may be experiencing financial hardship is a shared responsibility to which it can contribute by offering flexible payment arrangements in certain circumstances, ensuring respectful treatment and exploring other alternatives that, whilst being beneficial to the customer, are not unduly onerous or detrimental to the Council.
The following measures have been put in place to support the community who have been directly affected by the pandemic and so as not to cause additional financial pressure during this time.
Council has agreed to waive fines and interest applicable on 4th quarter rate payments to all ratepayers for the period 1 April 2020 to 30 June 2020.
Ratepayers are reminded that while fines and interest will not be charged over this period, all rates are still due and payable and ratepayers are still encouraged to pay their rates. Council's finance team is also available if anyone has any questions via phone 8621 2300 or email firstname.lastname@example.org.
Individuals and businesses can ask to have their rates postponed and/or enter into an agreed payment plan if they meet the hardship criteria outlined in Council's Financial Hardship Policy 7.63.17. This will be upon application and assessed on a case by case basis.
Council will also suspend all new debt recovery procedures and legal action, including sale of properties for unpaid rates, for the period 1 April 2020 to 30 June 2020.
Applicants who wish to enter into an agreed payment plan or have their rates postponed will need to complete the Hardship Payment Application Form - please note the form is being finalised and will be made available as soon as we can.
If you have any queries in the mean time please do not hesitate to contact Council on 8621 2300.
Community groups and organisations
Council has agreed to remit rates to all community groups and organisations for the period 1 April 2020 to 30 June 2020.
If you are a community group or organisation you won't need to do anything.
Leases and Licences
Council has agreed to waive lease and licence payments on Council property up to 100% for all local businesses that have been directly impacted by COVID-19 for the period 1 April 2020 to 30 June 2020 upon application to the CEO.
Those affected have been contacted by Council directly.